Bear & Parrot

Bloom Patch support

Answers to common questions about the game, purchases and syncing. If something here doesn't help, write to me at support@bearandparrot.com and I'll reply.

How to play

Drag the plant clusters from the tray onto the board. When four matching plants fill a 2×2 square, they bloom and clear, and you score. A long trail of one kind of flower can bring a bee, which clears the whole trail. There's no timer, so take as long as you like over each move.

The round ends when none of the clusters in the tray fits anywhere. Before that happens, the game offers a few rescues, such as a tool that makes room. You can replay the quick tutorial from Settings › How to play, and the full guide is under Settings › Full guide.

Seeds, plants and tools

Seeds are the game's only currency. You earn them from every round and from Garden Goals, and you spend them on tools and on discovering new plants for your garden. Each garden has its own flowers to discover, from common ones to legendary ones.

Tools help in a tight spot. The Shovel digs up one plant, Garden Gloves move a planted cluster, Rotate turns a tray cluster before you plant it, the Watering Can fills a patch with one flower so it blooms, the Beehive blooms a whole group of one flower, and Sunshine blooms every full 2×2 on the board at once. Tap a tool's "+" or open the shop to buy more with seeds.

Daily Garden

The Daily Garden is the same board and the same pieces for everyone that day. You get one try, there are no tools, and playing on consecutive days builds your streak. When you're done you can share your score.

Purchases and the Master Gardener Pass

What can I buy?

Seed packs, from 1,000 to 35,000 seeds. The Starter Basket (3,000 seeds and a Watering Can) is offered once, after your first round. The Master Gardener Pass is a weekly or monthly subscription that gives you twice the seeds from every round, a Garden Gift every day of 200 seeds plus 10 for each plant you've discovered, 4 rescues per round instead of 2, and the Master Gardener badge. Everything in the game can also be earned by playing.

How do I cancel the pass?

Open the Settings app on your iPhone or iPad, tap your name, then Subscriptions, and choose Bloom Patch. Cancel at least 24 hours before the end of the current period to avoid the next renewal. The pass keeps working until the end of the period you've paid for.

I bought the pass but the game doesn't show it.

In Bloom Patch, open Settings and tap Restore purchases. The same button is at the bottom of the shop. Make sure you're signed in with the Apple Account that made the purchase.

I bought seeds on another device. Why can't I restore them?

Seed packs are used up when they're added to your garden, so the App Store can't restore them. Your seed balance is part of your progress, though, and with iCloud on it follows you to your other devices. See iCloud and other devices.

A purchase went through but I didn't get my seeds.

Close the shop and open it again, or leave the app and come back. Purchases that were interrupted, or that needed approval through Ask to Buy, are delivered when the game next checks. If they still don't appear, write to me with the date and the pack you bought.

How do I ask for a refund?

Apple handles refunds. Go to reportaproblem.apple.com, sign in, and choose the purchase.

iCloud and other devices

If you're signed in to iCloud, Bloom Patch backs up your seeds, tools, plants, progress and the round you're playing. Open the game on another iPhone or iPad signed in to the same Apple Account and you'll carry on where you left off. Changes usually arrive within a minute, and the game also checks whenever you open it.

You can play on two devices at once. Seeds earned on each device add up, and the round in progress follows the device you played most recently. Settings › iCloud in the game shows whether the backup is on.

The Home Screen widget

Touch and hold an empty spot on your Home Screen, tap Edit, then Add Widget, and search for Bloom Patch. The widget shows your garden and opens today's Daily Garden when you tap it. If you'd rather the garden didn't get sleepy while you're away, turn that off in the game under Settings › Home Screen widget.

Troubleshooting

The shop is empty or says it can't load.

The shop needs an internet connection to load prices from the App Store. Check your connection and tap Try again. Seeds and tools you already have still work offline.

My progress didn't appear on my new device.

Check that both devices are signed in to the same Apple Account and that iCloud is on (Settings app › your name › iCloud). Open Bloom Patch once on the old device while it's online, then open it on the new one.

There's no sound.

Check the Sound effects and Music switches in the game's Settings, and make sure your device isn't in Silent mode.

Does it work on iPad and iPhone Duo?

Yes. On iPad and on iPhone Duo the game turns with your device. On iPhone Duo the controls move into the side strip next to the camera, and on the inner screen the board is placed so the fold falls between rows or columns of plants whenever that keeps the board full size.

Contact me

Write to support@bearandparrot.com. It helps if you include the app version (in the game under Settings › About), your device, and what happened. A screenshot is welcome.